Refund policy

Love it or contact us within 14 days. Unopened products may be returned for a refund, while damaged or defective items are eligible for a replacement at no cost.

Lumera Return Policy

100% Satisfaction Guarantee

We want you to love your Lumera products. If you're not satisfied with your purchase, contact us within 14 days of delivery and we'll work to make it right.

Eligible Returns

  • Unopened and unused products may be returned within 14 days of delivery.
  • Products damaged during shipping are eligible for a replacement or refund.
  • Incorrect items sent by us will be replaced at no additional cost.

Opened Products

Because Lumera products are fragrance-based, we generally cannot accept returns on opened or used bottles. However, if you're unhappy with a scent, contact us within 14 days and we may offer:

  • Store credit
  • A replacement scent
  • A partial refund at our discretion

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was sent
  • The product is defective

Non-Returnable Items

  • Used products
  • Products purchased more than 14 days ago
  • Clearance or final sale items
  • Gift cards