Shipping policy
Processing Time
All Lumera orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
During periods of high order volume, processing times may be extended. Customers will be notified of any significant delays.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on the destination and shipping method selected.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
Delivery estimates begin after your order has been processed and shipped.
Order Tracking
Once your order ships, you will receive a confirmation email containing tracking information. Please allow up to 24 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping charges to reship the package.
Lost, Delayed, or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Lumera is not responsible for lost or stolen packages.
If you believe your package has been lost in transit, please contact us and we will do our best to assist you in filing a claim with the carrier.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged product and packaging.
We will review the claim and, if approved, provide a replacement or refund.
Domestic Shipping
Lumera currently ships throughout the United States.
For questions regarding shipping availability or special requests, please contact us before placing your order.
Contact Us
For shipping questions or order assistance, contact us at:
Email: lumerafresh@gmail.com
Website: www.lumerafresh.com